Frequently Asked Questions

What are your pieces made of?
Each piece is crafted from premium stainless steel with a polished Gold, Silver, or Mixed finish. They’re durable, hypoallergenic, and designed for lasting shine and comfort.
How do the sizes work?
Necklaces include an 18″ chain with a 2″ extender for a flexible fit. Bracelets have a secure clasp and an adjustable extender to suit most wrist sizes comfortably.
Is the jewelry skin-friendly?
Yes — all pieces are made with skin-safe stainless steel. For very sensitive skin, we recommend avoiding direct contact with lotions or perfumes.
Will it tarnish or fade?
Stainless steel resists tarnish and fading. For best results, remove jewelry before swimming, showering, or applying chemicals, and store it dry.
Do you include a gift box?
Yes! Double and Triple Packs come with an elegant, ready-to-gift box. Single Packs arrive safely packaged and are easy to wrap for birthdays, anniversaries, or “just because.”
Can I customize the message?
At the moment, we offer preset designs and messages only — this keeps production quality high and delivery times quick.
How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 5–12 business days depending on your location. Tracking information is sent via email once your order ships.
What if I want to return it?
You’re covered by our 30-Day 100% Money-Back Guarantee. If you’re not completely satisfied, email us at contact@neuera.store — we’ll take care of you right away.
Can I change my order after placing it?
If your order hasn’t shipped yet, we can usually update your address, product finish, or quantity. Just contact us as soon as possible at contact@neuera.store.
How should I care for my jewelry?
Wipe gently with a soft cloth after wearing, store dry, and avoid direct exposure to perfumes or chlorine. These steps help keep your jewelry bright and beautiful for years.